Q&A

Q&A


What is the fee structure of PermAssist?
The fee structure is simple, we charge a fix amount of fee plus GST per application. Some of our clients pass the cost to their clients so in effect PermAssist can potentially be a zero cost to your business.
How does it benefit your client?
PermAssist being a cloud based solution is available to your clients 24/7. The cost savings to your clients are significant. Time spent on printing, photocopying, binding, filing, postage, travel, administration, and follow-up phone calls are vastly reduced. Information is at their fingertips 24/7. Your volume client will love using PermAssist to submit permit applications, which will benifit your business in the end of day.
Is there ongoing technical support?
Yes we provide prompt tech support free-of-charge. We guarantee a response time of less than 24 hours from our technical team in Melbourne. This service covers all technical enquiries and problems.
What are the IT benefits of PermAssist?
You do not need a server therefore, it eliminates the associated hassles and costs of maintaining that server. Your data is hosted on our server through the cloud and our server is backed up in 3 different locations for security purposes. There are no IT costs charged to our clients.
What is the impact of Legislation changes on PermAssist?
We have met with the VBA and they have assured us they will notify us in advance of changes to the legislation that affect the permit application process. We will be given time to adapt our system to cater for these changes prior to the legislation going live. There is no cost to our clients when these changes are made and the process is seamless.
Will there be new features to PermAssist?
Yes it is our intention to continuously improve PermAssist. We have done this over the last 3 years since we launched PermAssist. We encourage all our clients to provide us with feedback as to how we can improve the system and will notify you as each update is implemented. There is no cost associated with these updates.
Can the system be modified to suit a particular need of your business?
Yes, we can tailor the system if your business has unique requirements. These will be scoped and quoted upon request.
What costs do I save if I use PermAssist as my building permit management system?
There are many costs saved by using a cloud based system such as PermAssist including printing, filing, faxing, time, travel, administration staff, IT support, server maintenance and costs associated with VBA audits.
How accessible is PermAssist?
PermAssist can be accessed from any device that can access the internet. You can provide access to your clients and your employees if you wish, The VBA can be provided access if your company is the subject of a VBA audit.
Does the VBA support cloud based systems?
Yes, we met with VBA and they believe that cloud based software assists all parties in the process of permit application management. This type of permit management system makes the audit process easier and less painful for all involved by ensuring a more seamless process. They also believe that systems like PermAssist are adaptable to changes in legislation as and when they are made.
How does data migration occur?
We handle this for you if you become a client of PermAssist.
Where is the data stored?
PermAssist and its data is hosted and stored in Sydney with back ups in two different physical devices and locations.
Does PermAssist supports online payment?
Yes, PermAssist supports various payment gateway provided by banks and third party.
Can all correspondence be templated using a company’s logo and contact details?
Yes, this is done in the set up phase for a new client of PermAssist.